IT Support Providers agree that patching computers is a crucial aspect of maintaining security, stability, and optimal performance. Here’s why it’s so important: Security Updates: Many patches are designed to close vulnerabilities in operating systems and applications that can be exploited by hackers and malware. These vulnerabilities, if left unpatched, could allow unauthorized access to […]

Hello, Last week, our security team reiterated some recommendations that we will confirm are implemented in your environment. Here are some protocols we are going to be confirming or enabling. Multi Factor Authentication is enabled and REQUIRED for all employees. Conditional Access – People and computers must meet certain conditions to log in to your […]

When you think about tools for remote working and chatting online, one of the first names in your mind is Zoom. But its popularity has opened the door for cyber criminals. They’re using its name to steal sensitive data. Researchers have discovered at least six convincing-looking download sites. They’re not the real thing. They’re designed […]

Microsoft has become the leader of productivity over many decades. Can you imagine doing your day to day work without their software? So, it’s no surprise the tech giant recently conducted a major new survey into productivity in the workplace – and some of the results might surprise you. Researchers surveyed 20,000 people working for […]

Last week there were stories that a password manager called LastPass had seen some of its customers’ master passwords compromised. The company denies that happened. And it’s possible that some of the people who reported being affected had old accounts with master passwords they’d used with other services. Do you use a password manager in […]

A new survey just released by a specialist website has confirmed that phishing attacks remain the greatest cyber security threat to businesses. Phishing is where a hacker sends you an email pretending to be from someone else. They might fake an email from your bank, for example. When you click a link in the email, […]

A couple months ago, we got a call from a new potential client.  For the purposes of this story, we’ll call them VeeCo.  VeeCo used to have an IT service provider, but they ended the relationship a couple years ago when they realized they could save money by having one of their computer-savvy phone technicians […]

In 2019, two thirds of all organizations reported some type of incident relating to cyber-crime. You could make a sure bet this figure rose significantly last year, thanks to criminals taking advantage of the pandemic. It’s easy to look at big figures like these, and not relate them back to your own business. But here’s […]

It is difficult to give a concise answer to what IT services will cost because every client is different and IT companies offer different services and different models of service delivery. Read this article for a description of the different service delivery models. Companies offering a Break/Fix model usually charge an hourly rate. Since clients […]

What are the different IT Service models? There are three main models in delivering IT services. They are Break/Fix, Block Hours, and Managed Services. Each has its advantages and disadvantages, and the more you know about how each model functions, the better prepared you are to make decisions for your company. What is Break/Fix IT […]

As business IT professionals, we’ve seen some things. Things that would horrify you. Things you would never want to encounter in your own organization. We’re talking security breaches, data theft and file corruption. That have brought entire businesses to their knees. This is something that you – as the business owner or manager – really […]

Oh… 2020This year was supposed to be so good. It was almost a metaphor… 20/20 vision. Seeing things clearly. Going for gold. But it all came crashing down almost as soon as it began. Perhaps it was a metaphor, but not the one we first imagined. Now we can see clearly the changes we need […]

IT’S THE FASTEST GROWING CRIME ON THE PLANET but what does ransomware mean to you? If you’ve heard of it, you may have put two and two together. And figured out that ransomware is a form of malware (malicious software) that holds your business to ransom. Cyber criminals take control of your files, photographs, and […]

I am going to start off by telling you something NOT true: The Operating System (OS) is the most basic programming on your computer. The truth is that there is something called the BIOS which is more basic, but for our purposes, we can think of the OS as the most basic. Simply put, The […]

Case or ‘Box’ or Tower The case or box is the outside of the computer that contains all the other parts. It usually has the brand of the computer imprinted on it. If your computer is siting on your desk, this is the part that you see. I know this sounds simplistic, but I have […]

Nam lacinia arcu tortor, nec luctus nibh dignissim eu nulla sit amet maximus.