Effective Date: 1 November 2025
Last Updated: 1 November 2025
We collect information you provide and website usage data to deliver IT services, improve our site, and communicate with you. We don’t sell your data. You can opt-out of marketing anytime. Questions? privacy@amicusit.net
INTRODUCTION
St. Louis IT Solutions, LLC, d/b/a Amicus IT (“we,” “us,” or “our”), is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and protect your information when you:
• Visit our website at www.amicusit.net
• Use our IT services, managed services, or products
• Communicate with us or interact with our marketing
As specialists serving attorneys, accountants, and professional service firms, we understand the critical importance of maintaining confidentiality and security for sensitive client information.
Read this Policy with our Terms of Service.
BY USING OUR WEBSITE OR SERVICES, YOU CONSENT TO THIS PRIVACY POLICY.
If you do not agree, please do not use our website or services.
1.1 Information You Provide
When you contact us, create an account, or use our services, you may provide:
• Contact Information: Name, email, phone, address, company name, job title
• Account Credentials: Username and password for client portals
• Business Information: Company size, industry, IT infrastructure, service preferences including information about legal practice management software, accounting systems, and compliance requirements
• Communications: Emails, support tickets, survey responses, feedback
1.2 Information Collected Automatically
When you visit our website, we automatically collect:
• Usage Data: Pages viewed, links clicked, time on site, referring websites
• Device Information: Browser type, operating system, device type, screen resolution
• Technical Data: IP address (anonymized), date/time of visit, session data
• Analytics: We use Google Analytics and Microsoft Clarity for session
recordings, heatmaps, and behavioral metrics to improve user
experience [ADDITION:] and other analytics tools as disclosed in our
Cookie Policy below
1.3 Information from Third Parties
We may receive limited information from:
• Business contact databases and publicly available sources
• Co-branded service partners
• Social media platforms (if you interact with our content)
• Referral partners
We Do NOT Collect:
• Payment card information (handled by third-party processors)
• Employee personal information from managed services clients
• Health information or Protected Health Information (PHI) [ADDITION:] or attorney-client privileged communications
What Are Cookies?
Cookies are small files stored on your device that help websites remember
preferences and analyze traffic.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Types of Cookies We Use
Managing Cookies
Control cookies through your browser settings.
Note: Blocking essential cookies may affect website functionality. See your browser’s help documentation for instructions.
We use your information to:
3.1 Provide Services and Support
• Deliver IT services, technical support, and manage client accounts
• Respond to inquiries and troubleshoot issues
• Communicate about service updates, maintenance, or security alerts
• Process service requests and fulfill contracts including specialized support for legal and accounting software applications
3.2 Billing and Administration
• Generate invoices and send billing notifications
• Maintain business records (payment processing handled by secure third-party portals)
3.3 Marketing and Communications
• Send newsletters, updates, and industry insights
• Deliver promotional materials and event invitations
• Conduct satisfaction surveys and gather feedback
• Display targeted advertisements (retargeting)
Opt-Out: Click “Unsubscribe” in marketing emails or contact privacy@amicusit.net.
You cannot opt-out of service-related communications (security alerts, billing) if you’re an active client.
3.4 Website Operations and Security
• Analyze traffic and optimize website performance
• Protect against security threats and fraud
• Detect and prevent abuse or policy violations
• Monitor and investigate suspicious activity
3.5 Legal and Business Operations
• Comply with laws, regulations, and legal requests
• Enforce our rights and agreements
• Maintain internal operations and quality assurance
• Facilitate business transactions (mergers, acquisitions) if applicable
We Do NOT:
• Sell your data to third parties
• Use your data for automated decision-making or AI training
• Use your data for unrelated purposes without consent
We do not sell your personal information. We share information only in these
limited situations:
4.1 Service Providers
We share data with third-party vendors who help us operate our business, including:
• Cloud infrastructure and storage providers
• Email and communication platforms
• Analytics and performance tools
• Payment processors
• Appointment scheduling services
• Client portal systems
These providers are contractually required to protect your information.
4.2 Legal Obligations
We may disclose information to:
• Comply with legal process (subpoenas, court orders)
• Enforce our rights and agreements
• Protect safety and security
• Investigate fraud or illegal activity
4.3 Business Transfers
If we’re involved in a merger, acquisition, or sale, your information may be
transferred. We’ll provide notice as required by law.
4.4 With Your Consent
We may share information when you give explicit permission, such as:
• Displaying testimonials or logos on our website (with your prior written
consent and approval of specific content)
• Participating in case studies or joint marketing
4.5 Aggregated Data
We may share anonymized, de-identified information that doesn’t identify you
or your organization.
5.1 Data Storage
Your information is stored and processed in the United States using secure
cloud infrastructure. Our services are intended for organizations operating
within the United States. International data transfers are not routinely
conducted.
5.2 Security Measures
We use reasonable administrative, technical, and physical safeguards, including:
• Encryption and access controls
• Network security tools
• Employee training
Your Security Responsibilities:
• Use strong passwords and enable multi-factor authentication
• Keep credentials confidential
• Report unauthorized access immediately
• Log out of shared devices
IMPORTANT: No security system is completely secure. While we use commercially reasonable measures, we cannot guarantee absolute security.
You acknowledge the inherent risks of transmitting information over the internet.
5.3 Data Retention
We retain information as long as necessary for:
• Active clients: Duration of relationship plus up to seven (7) years or as required by applicable professional standards and legal requirements
• Marketing contacts: Until you opt-out or request deletion
• Analytics: Typically 90 days or less
• Legal records: As required by law
We securely delete or anonymize data when retention is no longer necessary.
5.4 Service Termination
Upon service termination, we’ll return your data and securely delete information per our retention practices and your service agreement. Contact privacy@amicusit.net for specific timelines.
We implement reasonable security measures to protect your information. However, no system is completely secure, and we cannot guarantee unauthorized access will never occur.
If a breach occurs, we will provide notification in accordance with applicable law and contractual obligations, including notification to affected individuals and regulatory authorities as required.
Questions about breach response? Contact privacy@amicusit.net.
Our services are for businesses and adults only. We do not knowingly collect information from children under 13.
If you believe a child has provided information to us, contact privacy@amicusit.net immediately, and we will delete it promptly.
Minors under 18 should not use our services without parental consent. Our website may not be used by children under 13 under any circumstances.
You Have the Right To:
• Opt-out of marketing – Unsubscribe from emails anytime
• Access your information – Request a copy of data we hold about you
• Update your information – Correct inaccurate or outdated data
• Request deletion – Ask us to delete your information (subject to legal/contractual obligations)
Note: If you have an active service agreement, we may need to retain certain information to fulfill contractual obligations or comply with legal requirements.
How to Exercise Your Rights:
Email: privacy@amicusit.net
Subject line: Describe your request (e.g., “Access Request,” “Delete My Information”)
To unsubscribe from marketing: Click “Unsubscribe” at the bottom of any marketing email.
We’ll respond as soon as reasonably practicableand within thirty (30) days of receipt.
California and State Privacy Laws
We are not currently subject to the California Consumer Privacy Act (CCPA) as we operate under the $25M revenue threshold and serve fewer than 50,000 California residents. If this changes, we will update this Policy accordingly.
For clients subject to specific state privacy laws or professional regulations, we will work with you to address additional privacy requirements as part of our service agreement.
Our website may contain links to third-party sites and embedded content (videos, scheduling tools). We are not responsible for third-party privacy practices.
When you visit third-party sites, you’re subject to their privacy policies. We
encourage you to review their policies before providing information.
We may update this Policy to reflect changes in our practices, services, or legal requirements.
When we update this Policy:
• We’ll revise the “Last Updated” date
• For material changes, we’ll provide notice by:
• Posting a notice on our website
• Sending email to your registered address
• Providing portal notifications (for active service clients only)
Material changes take effect 30 days after notice, unless otherwise required by law.
Your continued use after changes constitutes acceptance. If you don’t agree, discontinue use and contact us to close your account or request deletion.
Amicus IT
Privacy Inquiries: Email: privacy@amicusit.net
General Support:
Email: support@amicusit.net
Website: www.amicusit.net
Mailing Address
Amicus IT
222 S. Meramec Ave
St. Louis, MO 63105
Privacy Rights Requests: Include “Privacy Rights Request” in the subject line and specify your request type (Access, Delete, Opt-Out, Correction).
We’ll respond promptly and within timeframes required by applicable law.
Read this Policy with:
• Terms of Service
• Master Services Agreement (provided to managed services clients)
• Acceptable Use Policy (when available)
In case of conflict, the order of precedence is [CLARIFICATION NEEDED:] ~~in Section 17 of our Terms of Service
ACKNOWLEDGMENT
BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY.
IF YOU DO NOT AGREE, PLEASE DO NOT USE OUR WEBSITE OR SERVICES.
END OF PRIVACY POLICY
St. Louis IT Solutions, LLC d/b/a Amicus IT
Effective Date: 1 November 2025
